Deploy hotfixes and security patches across federal networks in accordance with DoD STIGs and NIST guidelines.

Test new software releases in controlled environments to validate compatibility and mission readiness.

Schedule and execute updates with minimal operational impact and documented audit trails.

Implement secure and compliant disaster recovery strategies for virtualized and physical servers to protect critical federal data.

Manage enterprise and tactical environments, virtualization platforms, and cloud solutions to optimize performance, resource allocation, and system reliability.

Provide Tier I, II, and III support to quickly resolve user and system failures.

Implement and manage trouble tickets while tracking incidents for compliance and performance reporting.

Troubleshoot system outages to restore mission-critical services with minimal downtime.

Install, test, and maintain network cabling (CAT5, CAT5E, CAT6, single-mode/multi-mode fiber) with approved connectors and terminations.

Inspect and certify infrastructure for compliance with federal and DoD standards.

Troubleshoot physical network issues to minimize downtime and maintain operational readiness.

Install, configure, and maintain routers, switches, and Defense Switch Networks (DNS) to support mission requirements.

Deploy and manage Voice over Internet Protocol (VoIP) systems for secure communications.

Perform routine updates, monitoring, and audits to ensure optimal performance and security compliance.